Universal Audio

At Hanex, our expert technicians repair products to the highest standards, using genuine UA parts and guaranteeing the work they carry out. Whether your product is still under warranty or not, we can help – simply choose your product type below and follow the instructions to get it fixed.


About Universal Audio

Universal Audio is a leading designer of audio signal processing hardware and DSP software, founded in 1958 by Bill Putnam. The company is renowned for creating modern digital versions of vintage studio equipment and manufacturing a lineup of analogue classics, such as the LA610, 1176LN, and Teletronix LA-2A.
universalaudio logo


Your Trusted Partner for Universal Audio Repairs.

Your Trusted Partner for Universal Audio Repairs
Hanex Service is the authorized European repair center for all Universal Audio equipment, including the Apollo series and analogue products. Contact us for in-warranty and out-of-warranty repairs, as well as part deliveries.

Our clientele includes private individuals, retailers, studios, musicians, and Universal Audio itself. With our extensive knowledge and experience, we can quickly and reliably diagnose and repair your device at a reasonable price.

We possess all service documentation, updates, and modifications, ensuring your device returns in better condition than before. Our specialized tools enable us to replace or reprogram components, often eliminating the need for costly parts such as printed circuit boards.

Prompt Availability of Parts

We maintain a large inventory of common parts, ensuring short repair times.
If a part is unavailable, we have a vast selection of donor devices to help complete the repair.


Convenient Pickup Service

We collaborate with various shipping providers and can arrange for pickup of your defective device at your preferred address or drop-off point. You're also welcome to personally deliver your device to our Leimuiden location.


Transparent Quotations

For devices outside the warranty period, our technicians will provide a quotation if repair costs exceed a previously agreed limit. You can then decide whether to proceed with the repair. If you choose to have the device repaired by us or leave it unrepaired, the quotation is free. If you prefer to have the unrepaired device returned, a partial cost of €40 (excluding 21% VAT and shipping) will apply.


We're Here to Help!

If your Apollo, Satellite, Ox, or analogue device encounters an issue, please contact us to discuss repair options and expected costs.

For parts or accessories inquiries, feel free to reach out – we're always happy to assist.

Request RMA?

Invalid Input


Applied Research and Technology
Bowers & Wilkins
Magnum Dynalab
Advance Paris
Bel Canto
Musical Fidelity
Universal Audio
Cambridge Audio
Line 6
Do you have a question or would you like advice?

Do you have a question or would you like advice?

We like to help you